Awaab's Law
Stay compliant with mandatory investigation timeframes for hazards such as damp and mould, ensuring resident safety and legal adherence.
- Mandatory response timeframes
- Documented investigation required
- Applies to social housing landlords
Independent damp and mould investigations, delivering impartial analysis, evidence based reports and clear, actionable recommendations to help housing providers across the Home Counties resolve complaints, meet compliance duties, and defend decisions.
Damp and mould are increasingly treated as severe health risks requiring timely investigation and appropriate response. We help you stay compliant with:
Stay compliant with mandatory investigation timeframes for hazards such as damp and mould, ensuring resident safety and legal adherence.
Ensure your properties meet statutory safety and ventilation standards. Our independent diagnostic investigations are informed by HHSRS hazard awareness and Part F Building Regulations.
Ensure all properties meet the specified quality standards, including preparing for upcoming updates to Criterion E for social housing.
WHY CHOOSE CHC
Led by professionals with over two decades of hands-on property management and development experience, we truly understand the commercial and regulatory pressures facing housing providers today.
Deep understanding of Category 1 & 2 thresholds to ensure our investigation reports align with statutory housing standards.
Expert analysis of extraction rates to guarantee compliance with Building Regulations Part F.
Advanced structural diagnostics to definitively separate building defects from tenant lifestyle.
We understand the reality of managing tenanted portfolios and tight CapEx budgets.
We don't just identify damp; we provide independent, legally defensible evidence that protects your organisation against disrepair claims and ensures compliance with Awaab's Law and the Decent Homes Standard.
In the event of a tenant claim, ombudsman investigation or regulatory audit, the impartiality of your evidence is heavily reviewed. Because we have no commercial interest in selling remedial works, our reports carry evidence-based weight.
We eliminate the conflict of interest in contractor-led surveys,
providing you with unbiased documentation that defends your organisation.
We never quote for or carry out building works — ever.
Every report is prepared to withstand ombudsman and legal scrutiny.
Our findings are yours alone — free from contractor conflict of interest.
We provide independent damp and mould investigations for housing professionals across the UK and Home Counties, including:
We regularly travel to other locations. Get in touch and we'll do our best to accommodate your needs.
Contact us to check availability →We work with a range of professionals across the housing sector to ensure safe conditions, regulatory compliance, and peace of mind.
Overcome Awaab's Law pressures, Ombudsman scrutiny, and internal backlogs. We provide unbiased, legally defensible investigations that resolve repeat complaints and avoid contractor bias.
Request Investigation →
Navigate tightening housing standards and temporary accommodation pressures. We support stretched environmental health teams with impartial causation analysis to resolve complex complaints.
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Stop the endless email chains and reactive maintenance. We provide property managers with clear, independent evidence to resolve tenant complaints faster and protect landlord relationships.
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Protect your portfolio from escalating maintenance costs and recurring callouts. We identify the true root cause of damp to prevent expensive future repairs and provide defensible evidence.
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Navigate complex disrepair disputes with robust, independent causation analysis. Our reporting cleanly separates building defects from lifestyle factors, supporting early case assessment.
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Reduce cycle times and leakage on disputed damp and condensation claims. We provide objective, specialist reporting to clarify liability, reduce repeat visits, and support reserve confidence.
Request Investigation →Every engagement is independent, impartial, and delivered by qualified professionals with no commercial interest in the remediation outcome.
On-site Inspection and Independent causation analysis.
Instruct Investigation →Review for complex or unresolved complaints to support resolution and prevent escalation.
Request Case Review →Targeted inspections for Landlords managing multiple properties to identify issues and support planned improvements.
Review My Portfolio →HOW IT WORKS
A structured, transparent methodology — from first instruction to legally defensible report.
Structured on-site assessment of the affected areas, building fabric, and environmental conditions.
Thermal imaging, moisture data logging, photographic documentation, and environmental readings.
Identifying the underlying root cause — distinguishing condensation, rising damp, or structural defects.
Legally defensible documentation with HHSRS assessment and actionable recommendations.
Building Trust Through Transparency. Explore our detailed and comprehensive investigation reports, showcasing our commitment to clarity and accuracy.
For routine damp and mould complaints
Covers the full site inspection, moisture readings, photographic evidence, causation analysis, and remediation recommendations.
For legal disputes and ombudsman reviews
Our most rigorous report format, prepared for use in legal proceedings and complex dispute resolution.
For housing associations and managing agents
A structured audit of your property portfolio against HHSRS, Awaab's Law, and Decent Homes Standard criteria.
We review your brief, analyse any historical complaint logs or property data, and schedule a site visit.
A qualified assessor conducts a thorough visual and diagnostic survey, capturing photographic evidence.
We analyse the environmental data to definitively distinguish between structural defects and condensation.
Your comprehensive, HHSRS-aligned PDF report is delivered securely, complete with actionable recommendations.
Complete the form below and a member of our team will respond within one working day.
No commercial interest in remediation. You receive an objective, evidence-based report.
HHSRS Certified, BPEC Ventilation Assessor, Level 3 Damp & Mould Specialist.
Every report is prepared to a standard that can withstand legal and regulatory scrutiny.
Chauntry Housing Compliance Ltd
Last updated: June 2026
Welcome to the Privacy Policy for Chauntry Housing Compliance Ltd ("we", "us", or "our"). We respect your privacy and are committed to protecting personal data. This privacy policy explains how we collect, process, and protect personal data when you use our website, engage our services, or when we are instructed to visit a property.
Chauntry Housing Compliance Ltd (Company Number 17060664) is registered in England and Wales. We are registered with the Information Commissioner's Office (ICO) under registration number: ZC130224.
Under the UK General Data Protection Regulation (UK GDPR), our role changes depending on whose data we are handling:
As a Data Controller: When dealing with our direct B2B clients (Housing Associations, Local Authorities, Managing Agents, Legal Professionals, and Private Landlords), we act as the Data Controller for your contact and billing information.
As a Data Processor: When a client instructs us to inspect a tenanted property, they provide us with the tenant's or occupier's name, address, and contact number. In this scenario, the instructing client is the Data Controller, and we act as the Data Processor. We only process the tenant's data under the strict instructions of the client to arrange access and conduct the agreed inspection.
Where we process Special Category Data (such as health or vulnerability information relating to occupiers), we do so only under the strict instruction of the Data Controller (the instructing client) and solely to the extent necessary to safely conduct the agreed inspection.
We may collect, use, store, and transfer different kinds of personal data, including:
We will only use personal data when the law allows us to. Most commonly, we use personal data under the following lawful bases:
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. We use Google Analytics, a web analytics service provided by Google LLC, which uses cookies to collect anonymous information about how visitors use our website (such as pages visited, time spent on site, and general location). This data is aggregated and does not identify individual users.
You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout. You can also control cookies through your browser settings.
We do not sell personal data to third parties. We may share personal data with trusted third parties solely for the purpose of operating our business and delivering our services. These include:
All our third-party service providers are required to take appropriate security measures to protect personal data in line with our policies and UK GDPR.
We have put in place appropriate security measures to prevent personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to personal data is strictly limited to those employees, contractors, and software providers who have a business need to know.
We will only retain personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Under the UK GDPR, you have rights relating to your personal data, including the right to:
Note for Tenants/Occupiers: Because we act as a Data Processor for your landlord or housing provider, if you wish to exercise your rights regarding data they have provided to us (such as a request for erasure), we may direct you to contact your landlord (the Data Controller) directly so they can authorise the request.
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Chauntry Housing Compliance Ltd
Email: info@chauntrycompliance.com
Address: 5 Brayford Square, London, E1 0SG
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.